To be eligible for the Trade-in program, the customer acknowledges that their device must meet the following criteria.

• Device is able to power ON and OFF, can properly charge, read IMEI and can use with all Malaysia Telco SIM Card
• Device must have Wi-Fi connectivity (applicable to IPhone, Android), able to call IN and OUT and properly factory reset
• Display screen is functional, free from crack, damage pixels, no shadow, no discolor and no water damage
• Casing and cover no major damage, no crack, no missing button and buttons are functioning
• Device must not be a clone set iCloud, Find my Phone (applicable to iPhone & Samsung) ID Phone lock must be removed
• Phone lock must be remove
• Make sure devices with finger print feature are in working condition.
• Trade-in value is solely determined by Mobile 2 Go and may differ depending on the condition of your phone.
• Mobile 2 Go reserves the right to amend the terms and conditions at any time without prior notice.